For payment or technical issues, submit a non-sensitive case below. Include request/content hashes or a payment receipt reference when available. Do not submit secrets, credentials, payment credentials, email addresses, or phone numbers.
Save the case ID and access token returned after submission.
To check a case, use the returned check URL. Automatic completed-response recovery still uses the same request, idempotency key, and original valid payment credential.
Effective 2026-09-06.